Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us how a site performed for you? Here's how to reach the New York Online Casinos team and what we can actually help with.
How to Reach Us
The quickest way to contact us is by email at [email protected]. Send us as much detail as you can — which page you're referring to, which operator, and what the issue or question is — and we'll get back to you as soon as possible. We read every message that comes in, though response times can vary depending on volume.
What We Can Help With
- Corrections or updates to information on any of our review pages, including bonus terms, ratings or offer details
- Feedback on your experience with a site we've covered, whether that's about game selection, payout speed or customer support
- General questions about how we compare and rank sites, or how our About Us process works
- Requests relating to our Terms and Conditions or how we use content on this site
- Pointers toward responsible gambling resources if you or someone you know needs support
What We Cannot Help With
We're an independent review and comparison site, not a casino operator. That means we don't hold player funds, process deposits or withdrawals, manage accounts, or resolve disputes over a specific bet, bonus credit or payout. If you have an issue with your account, balance or a transaction, you'll need to contact that operator's own customer support team directly — most of the sites we cover offer live chat or email support for exactly this reason.
Before You Play: A Quick Reality Check
Online casino gaming is currently not licensed for legal real-money play within New York State. New York has regulated online sports betting, but online casino gaming has not been authorized under state law. Any site accepting New York players for casino-style games operates outside that state framework, so it's worth understanding the legal standing and eligibility rules of any operator before signing up, and reviewing the licensing information we publish on each review page.
If you're weighing up whether to play at all, or want to understand deposit matches, free spins and wagering requirements before committing any money, our reviews break down the material terms — playthrough requirements, time limits and eligibility conditions — for each offer listed on this site.
Feedback Shapes Our Reviews
We update our rankings periodically based on new information about game libraries, banking options, payout speed and licensing status. If you've had a direct experience — positive or negative — with game variety, live-dealer tables, mobile app performance, or how quickly a withdrawal actually arrived, that feedback is genuinely useful to us and to other readers comparing the same sites.
Responsible Gambling Support
If gambling has stopped being fun, or you're worried about your own play or someone else's, help is available. Call the National Council on Problem Gambling helpline at 1-800-GAMBLER, or New York's HOPEline at 1-877-8-HOPENY, both free and confidential. You can also read our Responsible Gambling page for tools like deposit limits and self-exclusion, and guidance on where to turn for support.
All content on this site is intended for adults aged 21 and over. Nothing here should be read as financial advice, a guarantee of winnings, or a suggestion that gambling is a way to make money. If you choose to gamble, only ever risk what you can genuinely afford to lose.